Global Customer Care
Global-level success starts with top-level service.
Positive Customer Service experiences are critical to maintaining customer loyalty and satisfaction. It's pretty simple: If you want to succeed, you have to provide great service. If your service is insufficient, your business will suffer the consequences.
Customer service matters, regardless of the size of your business or its location. Having said that, if you're aiming for global scale success, you have to set your service standard bar even higher.
Our Global Customer Care training will help your teams develop a customer-centric mindset. During the training, your employees will expand and deepen their communication skills when dealing with customers around the globe.
Teams participating in our Global Customer Care Training will acquire:
Knowledge of communication styles and techniques and their impact on customers
An increased awareness of the skills and tools required for support beyond technology
Guidelines for written, phone and video communication with people from different cultures
A service mindset that will enhance your organization's global customer experience (The WOW factor)
A cross-cultural mindset that will help facilitate multi-cultural interactions
Virtual Global Customer Care Training
At Globaleyes, we rely on advanced technology to train our clients in the fine art of Global Customer Care. While much of our training occurs in face-to-face settings, we also use advanced virtual platforms to get our message across.
All of our training courses – including Global Customer Care – can be delivered via video conferencing upon request. We tailor our training to customer preferences, from remote virtual training to face-to-face training – including hybrid models that incorporate the best of both worlds.