Global Customer Service
Time and time again, we see evidence that great Customer Service experiences are critical in maintaining customer loyalty and satisfaction
Due to its front line nature, bad customer service can severely damage the reputation of your business. It does not matter if you are working for a global player or in a small local exporting business. Customer service matters, regardless of the size and location of your business.
The goal of Global Customer Service training is to develop a customer-centric mindset, acquire a set of customer service tools, as well as to deepen your customer communication skills & attitudes when dealing with customers around the globe.
A Globaleyes 'Global Customer Service' course will provide you with
Knowledge of communication styles & techniques and their impact on customers
Increased awareness of the skills & tools required for support beyond technology
Guidelines for written and/or telephone communication with different cultures
A service mindset that will enhance your global customer's experience – the WOW factor
A cross cultural mindset that will facilitate interactions across cultures